In Plain English: We respect your privacy. We collect only what we need to serve you. We never sell your information, and you can request deletion at any time.
1. Information We Collect
Information You Provide to Us
When you contact us, book a consultation, or engage our services, we may collect:
- Name and business name
- Email address and phone number
- Business address and service area
- Industry and profession
- Website URL and online presence information
- Information you provide during consultations and service delivery
Information We Collect Automatically
When you visit our website, we may collect:
- IP address and general location (city/region)
- Browser type and device information
- Pages visited and time spent on site
- The referring website or search terms
This information is collected through standard web analytics tools (Google Analytics) and helps us improve our website and services.
2. How We Use Your Information
We use the information we collect to:
- Provide services: Conduct audits, implement GEO strategies, and deliver consulting services
- Communicate with you: Respond to inquiries, schedule appointments, send service updates
- Improve our services: Analyze how our website and services are used
- Marketing: Send occasional newsletters or service updates (you can opt out anytime)
- Legal compliance: Meet legal obligations and enforce our agreements
3. How We Protect Your Information
We take reasonable measures to protect your information, including:
- Secure data storage with encryption
- Limited access to personal information (only authorized personnel)
- Regular security assessments
- Secure communication channels (SSL/TLS encryption)
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:
- Service providers: Third-party tools we use to deliver services (e.g., Google Analytics, HubSpot, email services). These providers are contractually obligated to protect your information.
- Legal requirements: If required by law, court order, or government request
- Business transfers: In the event of a merger, acquisition, or sale of assets, a member of our team will notify you.
- With your consent: When you explicitly authorize us to share information
5. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (with some exceptions for legal/business requirements)
- Opt-out: Unsubscribe from marketing emails at any time
- Data portability: Request your data in a portable format
To exercise any of these rights, contact us at Olin@olingroupwa.com.
6. Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us:
- Remember your preferences
- Understand how you use our site
- Provide relevant content
You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use some features of our website.
7. Third-Party Services
Our website may contain links to third-party websites or use third-party services (such as Google Business Profile, HubSpot, or booking platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Third-party services we use include:
- Google Analytics: Website analytics (Google Privacy Policy)
- HubSpot: CRM and form management (HubSpot Privacy Policy)
- Cal.com: Appointment scheduling (Cal.com Privacy Policy)
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Data Retention
We retain your personal information only as long as necessary for the purposes described in this policy or as required by law. This typically means:
- Active clients: Duration of service relationship plus 3 years
- Prospects: Until you request deletion or opt out
- Website visitors: Analytics data retained for 26 months (Google Analytics default)
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. For material changes, we will provide additional notice (such as an email notification).
We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us by email or phone using the contact information below, or visit our contact page.
Olin Group LLC
718 Griffin Ave. #42
Enumclaw, WA 98022
Email: Olin@olingroupwa.com
Phone: (206) 588-9680
12. State-Specific Rights
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt out of sale of personal information (note: we do not sell personal information)
- Right to request deletion
- Right to non-discrimination for exercising your rights
Washington Residents (WTDPA)
If you are a Washington resident, you have rights under the Washington State Privacy Act, including the right to access, correct, delete, and obtain a copy of your personal data.
To exercise any state-specific rights, contact us at Olin@olingroupwa.com.